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Title
Text copied to clipboard!Customer Support in Sales
Description
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We are looking for a dedicated and enthusiastic Customer Support in Sales professional to join our team. This role is essential in ensuring a seamless and positive experience for our customers throughout their purchasing journey. The ideal candidate will be responsible for assisting clients with inquiries, resolving issues, and providing product or service information to support sales efforts. You will work closely with the sales team to ensure customer satisfaction and retention, acting as a bridge between the customer and the company.
As a Customer Support in Sales representative, you will handle incoming calls, emails, and chat messages from prospective and existing customers. You will provide timely and accurate information about products, pricing, and availability, as well as assist in processing orders and tracking shipments. Your ability to listen actively, communicate clearly, and solve problems efficiently will be key to your success in this role.
You will also be expected to maintain detailed records of customer interactions and transactions, using CRM software and other tools to track and follow up on leads. Your feedback will be valuable in identifying customer needs and improving our sales and support processes. This position requires a proactive attitude, strong organizational skills, and a passion for delivering exceptional customer service.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is looking to grow within a dynamic sales team. If you are a motivated individual with a customer-first mindset and a desire to contribute to a company’s success, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Respond to customer inquiries via phone, email, and chat
- Assist customers with product information and order placement
- Resolve customer issues and complaints in a timely manner
- Collaborate with the sales team to support lead conversion
- Maintain accurate records of customer interactions in CRM
- Follow up with customers to ensure satisfaction and retention
- Provide feedback to improve products and services
- Track and report on customer support metrics
- Stay updated on product knowledge and company policies
- Support promotional campaigns and upselling efforts
Requirements
Text copied to clipboard!- High school diploma or equivalent; college degree preferred
- 1-3 years of experience in customer service or sales support
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with CRM systems and Microsoft Office
- Ability to work independently and as part of a team
- Positive attitude and customer-focused mindset
- Detail-oriented with strong organizational skills
- Ability to handle high-pressure situations calmly
- Flexibility to work various shifts if needed
Potential interview questions
Text copied to clipboard!- What experience do you have in customer support or sales?
- How do you handle difficult customer interactions?
- Are you familiar with any CRM platforms?
- Can you describe a time you helped close a sale?
- How do you prioritize multiple customer requests?
- What strategies do you use to ensure customer satisfaction?
- Are you comfortable working in a fast-paced environment?
- How do you stay organized and manage your time?
- What motivates you to work in customer support?
- Are you available to work flexible hours if required?
